Items ordered are typically processed within 2 BUSINESS DAYS OR LESS after the order is placed. Therefore, orders placed on Friday, Saturday or Sunday would be processed by Monday or Tuesday. Please be aware that if you order via overnight or 2-day shipping, that you will not necessarily receive the item overnight or within 2 days of placing the order. The order will be processed first, then shipped via whichever method you choose. This means that an overnight delivery can take up to 2 or 3 days to arrive to your address.
We use a flat rate drop shipping system. The first item you order will ship for $5.99 (within the US) and each additional item will ship for $2.50 no matter how big or how small.
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Returns and Warranty
There is a 10 day return policy on all items, with the following conditions:
- Merchandise must be factory sealed to receive a refund.
- Opened items cannot be returned unless defective.
- No returns on personal use products including all novelties unless defective.
- Defective items will be replaced with the SAME item only.
- Shipping charges are not refundable.
- We do not pay for postage on returns.
The following procedures must be followed or the return will be refused.
- Include the original printed email or online invoice.
- Reason for Return
- To obtain a refund for a non-defective product, you must return the product factory sealed
Ship To:W2W Returns 1440 E. Broadway Road, #2137 Tempe, AZ 85282
Manufacturer warranties are the only warranties that apply:
iRest Professional TENS massage unit carry a 5 year warranty!
To start the warranty:
- Name and last name:
- Purchase date:
- Picture of your purchase receipt or credit/debit card receipt (customer copy)
- Number at the back of your tens unit
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